Terms and conditions.

01About these terms

Aspire Coaching & Physio (“Aspire”, “we”, “us”) provides coaching, physiotherapy and nutrition services in Bangkok. These terms apply to every booking, package and programme with us and to your use of this website. By booking, paying for or attending a session, you agree to them. In these terms, “you” means the client.

We aim to deliver safe, high quality, individually tailored coaching and treatment, with a clear plan and clear communication.

02Pricing and tax

Prices are quoted per person per package, in Thai baht, and exclude VAT and any other applicable taxes unless the website or your confirmation email says otherwise. Each price covers the services listed in that package or programme.

If the government changes a tax, we may change our rates to match and collect any difference from you.

We review packages and prices from time to time as our team’s skills and our costs grow. By agreeing to a package, you agree that these terms apply to it.

03Validity

Every package has a validity period. You must use the sessions within the contracted period, before the expiry date.

You may ask for one extension per booked package. The request must be in writing and addressed to our management. The final decision is management’s.

04Appointments

We email each scheduled appointment 24 to 48 hours before the session. It is your responsibility to confirm it.

We recommend installing the apps we use to book and message you. They are free for clients and included in your package or programme.

05Cancelling and rescheduling

By booking an appointment, you accept this policy.

Cancelling

Cancel at least 12 hours before the session starts and it will not be charged. If you cancel with less than 12 hours’ notice, or do not attend, the session is charged in full and deducted from your package.

If late cancellations repeat, we may release your regular time slot to clients who attend consistently. We understand that emergencies and sickness happen, and we consider genuine emergencies case by case.

Cancel through Aspire Support by WhatsApp, email or LINE, or directly with your coach or physiotherapist. Get their confirmation.

If you give us incorrect or invalid card or bank details, or anything else stops us processing a booked session, you are not entitled to a refund or compensation unless we agree otherwise.

Rescheduling

To reschedule, contact your coach at least 12 hours before the session starts and choose another time in the same week that suits you. If that week is full, we will find the closest time that works for you. Changes at shorter notice are agreed case by case.

06Payment

Full payment by bank transfer or major credit card is due before your package starts. You pay all bank transfer charges. If you do not pay, we may not provide the services.

We send a confirmation email with your package details. If you need an official invoice (stamped and verified), our administration office can provide one.

Monthly payment plans, including split payments and instalment plans, are available through management. Specific terms may apply. Once payment is processed, the package terms apply to you.

07Card authorisation and payment plans

A card authorisation is an agreement between you and Aspire that sets out the amount and the date and time of the payment. The payment is processed through your issuing bank.

Your card must stay valid for the whole agreement, for one-off payments and for monthly plans. If you cannot provide valid card details, we will ask for full prepayment for the agreed services.

If a package is put on hold, billing continues as scheduled and the time on hold is added to the end of the package.

Monthly debit plans are optional, and we recommend them.

08Clients under 20

A parent or legal guardian must consent for any client under 20, the age of majority in Thailand. By consenting, the parent or guardian agrees to the releases in these terms for the child, and for the child’s heirs, assigns and next of kin, against Aspire.

The parent or guardian also agrees to indemnify and hold Aspire harmless from liability connected with the child’s participation in our programmes, including liability arising from Aspire’s negligence, to the fullest extent Thai law permits.

09Amendments and refunds

We may charge an amendment fee. If one applies, we will tell you what it is in advance.

All purchases are final, and we do not refund partly used packages. If you cannot use the services you booked, for example because of a long-term injury, you can ask management about transferring the package to another client, or changing to a physiotherapy or online package. Management makes the final decision. For a long-term injury, we may ask for a medical certificate from a licensed medical practitioner.

Requests to put a recurring package on hold must be in writing, and we may consider them. We may charge a transfer fee for administration and accounting.

Our methodology works when the programme is followed. If you do not follow the programme we design for you, results are your responsibility.

10Session code of conduct

Please follow this code before, during and after your sessions.

• Arrive at least 15 minutes before your session to prepare.
• With your coach’s consent, you are welcome to take handheld photos and video on the studio floor. If it affects another client’s privacy, we may ask you to stop.
• We may take photos or video for marketing and to support our client stories. If you would rather not be featured, tell your coach.
• Please do not bring valuables. Lockers are available at no charge. We are not responsible for damage, theft or loss of valuables on the premises during a session.
• Remove your shoes before entering the studio. If you prefer to wear shoes, they must be used only for indoor training.
• Safety comes first. Do not interfere in another client’s session unless your coach has approved it.
• Drinking water is available in the studio. Please bring your own refillable bottle.
• We provide showers with amenities and towels. Toilets are shared with other tenants in the building. Please help us keep both clean.
• Our equipment can take the usual bumps, but you are responsible for using weights and machines with care, to avoid injury to yourself, our team and other clients.

11Privacy and cookies

How we collect, use and protect your personal and health information, and how this site uses cookies, is set out in our Privacy Policy. That policy applies to everything you share with us, including through this website, our apps and any documents you give us or your coach.

Security rules may require us to give government agencies access to data you have disclosed to us.

12Complaints

We treat complaints as feedback that helps us improve. Please raise any service failure or concern with management during the validity of your package, so we can solve it on the spot. We may decline to act on concerns raised more than 24 hours after the session they relate to.

You can also write to us through our contact page.

13Website and intellectual property

All information, text, images, reviews and other content on our website is protected by copyright. You may not use, copy, link to or distribute it, in any way, without our written confirmation. This includes translations of any kind.

We own all rights, interests and title in our online platforms, including their design, and anything that carries our name or is directly or indirectly associated with us. To use any of it, in whole or in part, you need our written confirmation.

Proven unlawful use of these rights is a material infringement and may be pursued under the laws of the Kingdom of Thailand.

14Events beyond our control

During the term of your package, neither party is in default to the extent that its performance is delayed or prevented by causes beyond its reasonable control. These include acts of God, natural disasters, the bankruptcy of a supplier, strikes and other labour disturbances, war, civil disturbance, and other equivalent or comparable events.

15Indemnity and release

You agree to indemnify and protect Aspire against all damage or injury, including death, to property or persons that results from intentional or negligent acts or omissions of your officers, employees, agents, contractors or subcontractors in connection with this agreement.

You, and your heirs, legal guardians and assigns, release Aspire from all actions, causes of action, suits, claims and demands arising out of injuries sustained on Aspire’s premises and at events Aspire sponsors away from the premises.

16Governing law and disputes

These terms are governed by the laws of the Kingdom of Thailand. The parties agree to submit any dispute under this agreement to arbitration under the Arbitration Rules of the Thai Arbitration Institute, Office of the Judiciary, in force when the dispute is submitted. The arbitration is conducted under that institute’s auspices.

You agree to pay Aspire’s legal fees and court costs incurred in enforcing these terms, including in seeking payment from you under this agreement.

17Ending the agreement

These terms and our rules and regulations form part of the agreement and are binding. We may cancel the agreement and refuse you access to the premises if we determine, in our sole discretion, that you have breached them.