Privacy policy.
What personal information Aspire Coaching & Physio collects, why, what we do with it, and the rights you have over it. It covers this website and our coaching, physiotherapy and nutrition services.
On this page
01Who we are
Aspire Coaching & Physio is the data controller for the information described here. We work from Jasmine City, 2 Soi Sukhumvit 23, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand.
For anything in this policy, including a request about your own data, call us or use our contact page.
02What we collect
We only collect what we need to answer you, coach you or treat you.
- Your name, email address and phone number, when you contact us or book a consultation
- What you tell us about your goals, your training history and your circumstances
- Payment records and invoicing details for clients
- Appointment and attendance records
- Correspondence between you and our team, including email, WhatsApp, LINE, Messenger and phone
- Technical information your browser sends when you visit this site, such as pages viewed, IP address, approximate location, device and referring site
03Health information
Coaching and physiotherapy cannot be done safely without some health information. Depending on the service, this may include your body composition and measurements, injury and medical history, medications relevant to exercise, pain and movement assessments, and results you choose to share with us such as blood work.
Under section 26 of the PDPA, health information is sensitive personal data. We collect it only with your explicit consent, which we ask for at your assessment, and we use it only to assess you, design and adjust your programme, and treat you. You can withdraw that consent at any time, though it may mean we can no longer coach or treat you safely.
04Why we use it, and our legal basis
- To provide the service you asked for
- Necessary for the performance of a contract with you.
- To assess, programme and treat
- Explicit consent, because this involves health information.
- To reply to enquiries and manage bookings
- Legitimate interest in running the business and answering people who contact us.
- To keep accounting, tax and clinical records
- Compliance with a legal obligation.
- To send you marketing
- Consent, which you can withdraw at any time.
- To keep the website working and improve it
- Legitimate interest, using the tools described below.
07Sending data outside Thailand
Some of the software we use stores data on servers outside Thailand. Where that happens we rely on providers that offer an adequate standard of protection or appropriate safeguards, as required by sections 28 and 29 of the PDPA.
08How long we keep it
Enquiries that do not become clients are deleted within two years. Client coaching and clinical records are kept for as long as you are a client and for a period afterwards, in line with the retention rules that apply to physiotherapy records and to accounting in Thailand. Accounting records are kept for the statutory period. After that, records are deleted or anonymised.
09How we protect it
We use access controls, encrypted connections, reputable providers and staff training, and we limit access to the people who need it for their job. No system is completely secure, so we do not claim that. We keep access tight and review it. If a breach put your rights at risk, we would notify the Office of the Personal Data Protection Committee within 72 hours of becoming aware of it and tell you where the law requires it.
10Your rights
Under the PDPA you have the right to:
- Be told what we hold about you and get a copy of it
- Have inaccurate or incomplete information corrected
- Ask us to delete or anonymise your information
- Ask us to stop or restrict how we use it
- Object to us using it, including for marketing
- Receive your data in a portable format, or have it sent to another provider
- Withdraw consent at any time, without affecting anything done before you withdrew it
Ask through our contact page or call us. We will respond within 30 days and we do not charge for this.
If you are not satisfied with how we handle it, you can complain to the Office of the Personal Data Protection Committee in Thailand.
11Marketing
If you have agreed to hear from us, we may send you occasional information about our services, offers and articles. Every email carries an unsubscribe link, and you can tell any of our team to stop calling or messaging you at any point.
That is separate from account messages such as appointment reminders, results and changes to your programme, which we send because you are a client.
12Children
We do not knowingly collect personal information from anyone under 20 without the consent of a parent or legal guardian. Where we coach a young athlete, we take that consent in writing before we begin.
13Other websites
This site links to other websites. We are not responsible for how they handle your information, so check the privacy policy of any site you go on to.
14Changes to this policy
We update this page when our practices change. The date at the top tells you when it last changed. Our Terms and Conditions cover how we work with clients.