terms

ACCEPTANCE OF TERMS OF USAGE

By accessing, browsing, and/or using the Site and/or any facility operated by “Aspire”, you accept and agree to be bound to these Terms. In addition, when using particular Aspire services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.

REFUND POLICY & TRANSFERRING PACKAGES

We do not offer refunds on our packages and all purchases are final.

In the case of relocation or long-term injury, we can transfer your package to someone else at the discretion of management. The package must be within the expiry period, the remaining sessions must be used by the expiry and the decision of management is final.

PERSONAL TRAINING CANCELLATION POLICY

This means that any personal training sessions that are cancelled with less than 12 hours’ notice will be charged as one full session.

Please kindly note that our personal training cancellation policy is 12 hours.

We understand that life often throws unexpected events up, so the coach will always make an effort to reschedule the personal training session on the same day if possible. If it cannot be rescheduled for the same day then the session will be charged.

Late cancelled sessions result in the coach missing the chance to train another client, so thank you for understanding our policy.

Sessions cancelled more than 12 hours before the session start time by calling front desk or messaging/ calling your coach will not be charged.

Thanks again for respecting our policy on late cancellation. The processing of late cancellations ensure we all respect the time of clients and coaches, especially during peak hours.Additionally, this ensures clients are prioritizing their time for their own health and results


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